Focus Cleaning utilizes various quality control standards to ensure our clients receive the attention to detail and level of service they deserve to ensure their complete satisfaction. Focus Cleaning uses both internal and external quality controls to verify all aspects of our operation allow us to offer affordable maintenance and cleaning services, outstanding customer service, and efficient solutions to improve the productivity of our cleaning technicians.
Our internal quality controls are used for the following:
The objective of these controls is to help us provide our clients access to the top brands of cleaning products, supplies, and equipment on the market today, as well as eco-friendly and green cleaning solutions, and confidence in our qualified and trained cleaning technicians.
Focus Cleaning conducts regular and routine quality control reviews for each and every one of our clients using the following processes and procedures:
Focus Cleaning has several job site control standards in place to provide our clients with access to their own dedicated teams of cleaning professionals in Toronto and the GTA.
On-the-job Supervisors – These supervisors are responsible for direct supervision of our cleaning technicians and to verify all work has been completed as requested. The on-the-job supervisor will provide a cleaning report to the client or their designated representative upon completion, as well as note any discrepancies discovered that are not part of the current cleaning and maintenance services.
Area Managers – Your area manager will visit make regularly scheduled visits to your location to review your current cleaning and maintenance services, answer questions, and implement solutions, if necessary, to further guarantee your ongoing satisfaction.
Corporate Supervisors/Managers – Our corporate supervisors and managers are responsible for reviewing and monitoring your current cleaning and maintenance services. They will contact your periodically to ensure your cleaning and maintenance needs are being fully met.
Account Representatives – Your account representative is personally responsible for the day-to-day administration of your account. They are another point of contact provided to our clients if they ever require modifications to existing services or have any other questions.
All of our quality controls are constantly monitored, evaluated, and updated as needed to enable us to maintain the highest levels of customer service. To learn more about quality standards or Focus Cleaning’s commercial maintenance and cleaning services, call us at (416) 283-2561 today!